Returns & Exchanges

We hope you love your new Mondaine purchase.

If your purchase isn't suitable, we'd be happy to offer you a refund or exchange, as long as:

 

Returns are made within  30 days of receipt

Returns are made within
30 days of receipt.

There are two easy options to return/exchange your order. These are explained below.

Articles are returned to us unworn & in original packaging

Articles are returned to us unworn & in original packaging.

The packaging will protect the watches against damage during transport.

Include your order number &  completed returns slip

Include your order number &
completed returns slip.


Refunds/Exchanges will be processed using the original tender type i.e. eGift Card, AfterPay, PayPal or Credit Card. 

 

Unfortunately, we cannot accept returns/exchanges if you have purchased from one of our network of retail stockists, you must return these to the original store where you purchased them.

 

Parcel Point – the easiest way to return

Parcel Point – the easiest way to return.

Return your order via your nearest Parcel Point location for a flat fee of $7.95 with full tracking.


>>> Begin Parcel Point Return <<<

Allow 10 business days for your parcel to make it back to us & a further 3-5 for your refund to reach your account.

Post your return

Post your return.

If unable to access a Parcel Point location, send your parcel via registered mail to:

ECOMMERCE RETURNS/EXCHANGES
1/328 High Street
CHATSWOOD NSW 2067
AUSTRALIA

Keep your postage receipt for tracking until processing is complete.

Lost your returns form?

Click to Download a returns form.

 

Terms & Conditions for Returns & Exchanges

  • The supplied watches can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
    • Sale Items
      • change of mind for sale or promotional items can be exchanged, or returned for Mondaine eGift card. Refunds will not be given for change of mind on sale products.
    • Free Gifts
      • If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.