You will be notified by e-mail with your order confirmation and tracking number once your order has shipped. Please check your email spam folder if you do not see it in your regular inbox.
We offer a free shipping for orders over $99. For any AU order below $99, there is a shipping fee of $12. For any NZ order below $99, there is a shipping fee of $15.
Orders received by 10 a.m. AEST Monday through Friday will be shipped within the same day. Orders received on the weekend will ship the following business day.
You can contact our customer service by phone at 02 8599 9896 or by using the contact form here as soon as possible to change or cancel your order. In the likelihood that your order has already shipped, please follow our returns process.
If you have received the wrong item or a defective item, please contact our customer service by phone at 02 8599 9896 or by using our contact form here when you receive the watch. We will work with you to exchange or replace the product you received.
Mondaine will not accept responsibility for returns/exchanges lost or stolen in transit, so please ship insured and track your package.
You can return all articles purchased from the Mondaine Online Shop within 30 days of receipt. Please send returns as registered post to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you, but will be refunded if the issue is deemed to be ours.
Duraflex Group Australia Attn: Mondaine Ecommerce Level 1, 328 High Street Chatswood NSW 2067
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
The watch must be returned unused and in original condition with all original packaging and no signs of wear.
You will receive an email once your refund has been processed.
Any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.
Depending on use, the lifetime is from 6-12 months. The leather strap's lifetime depends highly on how the watch has been used. Leather is a natural material that can wear quickly if it frequently comes into contact with water and cosmetic chemicals such as cologne, perfume or creams. To ensure your watch strap lasts as long as possible, avoid the above practices.
A battery life varies usually from 2 to 3 years depending on the type of watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.
Some Mondaine watches feature a power preserve indicator: Once the second-hand starts moving in 4-seconds intervals, it is time to have the battery replaced by a qualified watchmaker.
SERVICE & REPAIR
Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. We cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the usage of the watch.
You can download an instruction manual within our About Us Section.
The materials used by Mondaine are subjected to thorough and careful tests in order to avoid the cause of any kind of allergies and meet the watch industry standards. Stainless steel, the material the Mondaine watch cases are made from, contains very small amounts of nickel. Yet as the cases are produced under the 316L EU standards, it is highly unlikely that the amount of nickel contained in the case, which is very low, may cause an allergic reaction. People allergic to nickel should avoid prolonged skin contact with stainless steel.
Mondaine watches are built and tested to 30 meters water resistance, as indicated on the case back. The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by aging of gaskets or by accidental shock to the crown or pusher. Do not under any circumstances open the watch by yourself. Make sure not to activate the time setting crown and/or pushers while the watch is under water and make sure that the crown has been pushed in.
Mechanical movement:The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precision tolerances are 30 seconds per day. Quartz movement:External influences may affect the precision of quartz movements, which can lead to variations of between -0.5 and +0.7 seconds per day.
SBB is the short name for Swiss Federal Railways: SchweizerischeBundesBahnen (German) Chemin deFerFédéraux Suisse (French) FerrovieFederaliSvizzere (Italian)